Terms

Terms and conditions of business

This page contains important details about your relationship with the owner of this Internet site and your rights to use and access the information on it. Please read this notice carefully. If you do not agree to accept all terms of the notice, please do not use this site.

Statutory Rights – These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer.

Payment – At the time of ordering payment can be made by switch, delta or credit card (excluding Amex or Diners). All goods remain the property of Artisan Bread Ltd until full payment of the invoice price has been received.

Substitution – If an item you ordered is not available a substitute may be used to complete an order. A member of staff will endeavour to contact you to explain the situation and, where necessary, discuss the possible alternatives. In the absence of instructions to the contrary, an appropriate substitute will be made, providing we are confident that it is of either equal or greater value as the item ordered.

Damaged or Missing Items – If on delivery any goods are missing or damaged you must report this to us within 3 days of receipt. Please open and examine cases on arrival and indicate any problems on the courier's sheet. If you request a delivery to be left without a signature, Artisan Bread Organic cannot be held responsible for claims of non-delivery.

Cancellation & Returns – Artisan Bread Organic produces bread to order and we reserve the right not to accept cancellation of orders for food items once your order has been confirmed with a delivery date. Due to the fresh nature of the product we cannot accept returns for food items. For non-food items you may cancel your order within 7 days of the goods being delivered. All non-food items must be returned to Artisan Bread Organic undamaged with delivery costs at the expense of the buyer. Once the goods are returned the appropriate sum will be refunded. Artisan Bread Organic also reserves the right to cancel your order at any time until the order has been delivered for any reason and you will be refunded in full.

VAT – Value Added Tax at the current rate is included in the price of non-food items and for delivery where applicable. Food items are zero-rated for VAT.

Data Protection – Information is held for the purpose of maintaining customer records. Artisan Bread Organic undertakes to discharge its duties under current legislation. Your I.P. address will be recorded when creating an account and placing an order, but Artisan Bread Original does not store credit card information.

Questions, concerns or complaints – Please contact us giving full details on the matter and we will respond to you as quickly as we can.

Purchasing knives

If you are purchasing knives via our website make sure to check your e-mail (especially your junk/spam folder) in case we contact you for proof of age. Without proof of age we will not process your order. We will not sell any restricted item to anyone under the age of 18 years.

Anyone purchasing a knife from Artisan Bread Ltd. should be aware of any laws concerning possession and use of such items and should abide by such laws.

We do not condone or promote anti-social, illegal or dangerous behaviour with any items purchased from Artisan Bread Ltd.

Artisan Bread Ltd. do not accept responsibility for the misuse of knives displayed on or purchased from this site.

Proof of age

Certain debit cards and pre-pay credit cards can be issued to under 18's therefore we will make background checks to verify age, we can normally do this without needing to contact the card holder by using the Electoral Roll. We use www.192.com.

To ensure that your order is dealt with quickly please ensure that you provide us with your full name (no nicknames or initials) and please ensure that you enter the address that your payment card is registered to, as your billing details. If a prospective customer is not listed on the public version of the Electoral Roll then we will contact the aforementioned by e-mail and request proof of age.

We have 6 working days from the time of order to authorise the release of funds from Sage Pay who hold them on our behalf. If we ask for further proof of age and you do not reply in 6 working days your order will be cancelled.

Artisan Bread Ltd. reserve the right to refuse sale of goods to anyone we believe to be under the age of 18 years.

ILLEGALITY:

If the advertising, offering for sale, or selling of the goods and / or services referred to on this site is illegal for any reason in the jurisdiction in which it is accessed or viewed, access to and / or viewing of such material is not authorised by Artisan Bread Organic. WARNING: Any unauthorised viewing and / or access may be an infringement of the copyright and / or other intellectual property rights of Artisan Bread Organic and may result in civil and / or criminal liability. TRADE MARKS: All trademarks referred to on this site are either owned by or licensed to Artisan Bread Organic. Any reproduction or use of such trademarks, save as permitted hereby, is strictly prohibited and may result in civil and / or criminal liability. COPYRIGHT: © ABO Artisan Bread Organic 2006. All rights reserved. Copyright in the material comprising this site is owned by or licensed to Artisan Bread Ltd. or its subsidiaries. Except for where expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain parts of this site are intended to be downloadable for certain purposes. Permitted uses for downloads are: Private study; Non-published research; Reporting in the media, so long as those reports are legitimate and legal in their country of publication; To assist third parties engaged Artisan Bread Limited in fulfilling company requirements; By company employees for the purposes of their employment.

INFORMATION CONTAINED ON THIS SITE AND DISCLAIMER:

Artisan Bread Ltd. does not represent or warrant that the material comprised in this site is completely accurate or up to date and accordingly Artisan Bread Ltd. shall not have any liability in respect of such material or for any use of such information by any such person.

The material on this site could include technical inaccuracies or typographical errors. The materials on this site are provided "as is" and without warranties of any kind, express or implied. To the fullest extent permissible by applicable laws, Artisan Bread Ltd. disclaim liability for negligence and disclaim all representations and warranties, express or implied in relation to this website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Artisan Bread Ltd. does not warrant that the functions contained in the material be uninterrupted or error-free, that the contents will be correct, accurate, reliable or up to date, or that this site or the server that makes it available are free of viruses or other harmful components. Artisan Bread Ltd. accepts no responsibility to update the material on this site, which derives from various different dates. The material in this site is intended to provide general information only and is not to be relied upon by any particular individual or class of individuals, or for any purpose. No information contained on this site is intended to be an invitation to invest in or deal in any securities or depository receipts of Artisan Bread Ltd. or its associates. In particular, actual results and developments may be materially different from any forecast, opinion or expectation expressed on this website and the past performance of the price of securities cannot be relied on as a guide to future performance. APPLICABLE LAW: This site is controlled and operated by Artisan Bread Ltd. from its offices in Whitstable. Any claim in relation to the information on this site shall be governed by the Laws of England, with English Courts having exclusive jurisdiction. The place of jurisdiction is Whitstable.

Artisan Bread Organic is a trading name of Artisan Bread Limited - Registered in England and Wales

Company registration number: 0400 3981

VAT number: 770 1732 4300

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