This page contains important details about your relationship with the owner of this Internet site and your rights to use and access the information on it. Please read this notice carefully. If you do not agree to accept all terms of the notice, please do not use this site.
These terms and conditions do not affect your statutory rights as a consumer. For more information regarding statutory rights contact Citizens Advice Consumer Service (03454 04 05 06).
At the time of ordering payment can be made by debit or credit card or PayPal. Please note PayPal can only be used for Once Only orders. All goods remain the property of Artisan Bread Ltd until full payment of the invoice price has been received.
Due to the nature of freshly baking to order an item may not be available and a substitute may be sent to complete an order. A member of staff will endeavour to contact you to explain the situation and, where necessary, discuss the possible alternatives. In the absence of instructions to the contrary, an appropriate substitute will be made, providing we are confident that it is of either equal or greater value as the item ordered. Alternatively, we will issue a credit.
Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to natural variations or the limitations of internet technology.
Please celebrate that this is artisan food – slowly made by artisans from the best nature provides. Think of it like single estate wine or single estate olive oil – each batch will be slightly different and celebrated for its difference!
Our bread won’t be the same every time you taste it - celebrate the artisan nature!
Not many bakers go to as much trouble as we do – we mill our flour fresh each day and use macro ingredients that you would otherwise find in food supplements, like calcium and seaweed! We don’t use enzymes to make bread last unnaturally long and we don’t use gums or additives. Each batch of grains will be slightly different. This is not mass produced food made from blended ingredients - this is real food!
If your bread has gone stale you can use it in cooking – it makes a great binder or even bread dumplings – the possibility is endless. You can steam it without it falling apart.
However – if it goes mouldy - throw it away. Just cutting off the mouldy bit will not do as moulds grow long tentacles and all parts of the bread may be affected – not just the mould you can see on the surface.
But take a close look – sometimes people mistake a little clump of calcium and seaweed as mould. We do our best to mix this in well but sometimes a bit gets trapped in an air bubble in the dough and it forms a small whitish blob. To test wipe over it with your finger - moulds will flatten and become almost invisible whereas the seaweed/calcium will remain intact.
If on delivery any goods are missing or damaged you must report this to us within 3 days of receipt as the majority of our goods have a short shelf life. Please open and examine cases on arrival and indicate any problems on the courier's sheet. If you are unable to provide a signature for your delivery or take possession of your delivery and request a delivery to be left without a signature or in a safe place; goods will remain at your risk. Please note that we cannot be held responsible for any losses if parcels are left somewhere without a signature. Please consider having your order delivered to a business address.
Artisan Bread Organic produces bread to order and we reserve the right not to accept cancellation of orders for food items once your order has been confirmed with a delivery date. Due to the fresh nature of the product, we cannot accept returns for food items. For non-food items, you may cancel your order within 14 days, starting the day after the day on which the goods come into your physical possession or the person you asked us to deliver to. All non-food items must be returned to Artisan Bread Organic undamaged and in the original packaging so they can be re-sold and with delivery costs at the expense of the buyer. Once the goods are returned the appropriate sum will be refunded. Artisan Bread Organic also reserves the right to cancel your order at any time until the order has been delivered for any reason and you will be refunded in full.
We refund damaged, faulty or missing items. Due to the artisan nature of the food we make please accept that we cannot refund items because you don't like the taste, size or texture of a product. You can taste our products before you buy with our taster box (subject to availability) if you are not sure or just buy a small order. We have been making artisan organic bread since 2001 and have many thousands of happy customers but we realise that we cannot please everybody. If you are looking for bread like the bread sold in supermarkets - this is not for you!
Value Added Tax at the current rate is included in the price of non-food items and for delivery where applicable. Most food items are zero-rated for VAT.
Please contact us giving full details on the matter and we will respond to you as quickly as we can. If you have a complaint please be polite, we do not tolerate abuse against our staff.
If you are purchasing knives via our website make sure to check your e-mail (especially your junk/spam folder) in case we contact you for proof of age. Without proof of age, we will not process your order. We will not sell any restricted item to anyone under the age of 18 years.
Anyone purchasing a knife from Artisan Bread Ltd. should be aware of any laws concerning possession and use of such items and should abide by such laws.
We do not condone or promote anti-social, illegal or dangerous behaviour with any items purchased from Artisan Bread Ltd. Artisan Bread Ltd. do not accept responsibility for the misuse of knives displayed on or purchased from this site.
Certain debit cards and pre-paid credit cards can be issued to under 18's, therefore, we will make background checks to verify age, we can normally do this without needing to contact the card holder by using the Electoral Roll. We use www.192.com.
To ensure that your order is dealt with quickly please ensure that you provide us with your full name (no nicknames or initials) and please ensure that you enter the address that your payment card is registered to, as your billing details. If a prospective customer is not listed on the public version of the Electoral Roll then we will contact the aforementioned by e-mail and request proof of age.
We have 6 working days from the time of order to authorise the release of funds from Sage Pay who hold them on our behalf. If we ask for further proof of age and you do not reply in 6 working days your order will be cancelled.
Artisan Bread Ltd. reserve the right to refuse the sale of goods to anyone we believe to be under the age of 18 years.
If the advertising, offering for sale, or selling of the goods and/or services referred to on this site is illegal for any reason in the jurisdiction in which it is accessed or viewed, access to and/or viewing of such material is not authorised by Artisan Bread Ltd. WARNING: Any unauthorised viewing and/or access may be an infringement of the copyright and/or other intellectual property rights of Artisan Bread Organic and may result in civil and/or criminal liability. TRADEMARKS: All trademarks referred to on this site are either owned by or licensed to Artisan Bread Organic. Any reproduction or use of such trademarks, save as permitted hereby, is strictly prohibited and may result in civil and/or criminal liability. COPYRIGHT: © ABO Artisan Bread Ltd. All rights reserved. Copyright in the material comprising this site is owned by or licensed to Artisan Bread Ltd. or its subsidiaries. Except for where expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain parts of this site are intended to be downloadable for certain purposes. Permitted uses for downloads are private study; Non-published research; Reporting in the media, so long as those reports are legitimate and legal in their country of publication; To assist third parties engaged Artisan Bread Limited in fulfilling company requirements; By company employees for the purposes of their employment.
Artisan Bread Ltd. does not represent or warrant that the material comprised in this site is completely accurate or up to date and accordingly Artisan Bread Ltd. shall not have any liability in respect of such material or for any use of such information by any such person.
The material on this site could include technical inaccuracies or typographical errors. The materials on this site are provided "as is" and without warranties of any kind, express or implied. To the fullest extent permissible by applicable laws, Artisan Bread Ltd. disclaims liability for negligence and disclaim all representations and warranties, express or implied in relation to this website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Artisan Bread Ltd. does not warrant that the functions contained in the material be uninterrupted or error-free, that the contents will be correct, accurate, reliable or up to date, or that this site or the server that makes it available are free of viruses or other harmful components. Artisan Bread Ltd. accepts no responsibility to update the material on this site, which derives from various different dates. The material in this site is intended to provide general information only and is not to be relied upon by any particular individual or class of individuals, or for any purpose. No information contained on this site is intended to be an invitation to invest in or deal in any securities or depository receipts of Artisan Bread Ltd. or its associates. In particular, actual results and developments may be materially different from any forecast, opinion or expectation expressed on this website and the past performance of the price of securities cannot be relied on as a guide to future performance. APPLICABLE LAW: This site is controlled and operated by Artisan Bread Ltd. from its offices in Whitstable. Any claim in relation to the information on this site shall be governed by the Laws of England, with English Courts having exclusive jurisdiction. The place of jurisdiction is Whitstable.
Artisan Bread Organic is a trading name of Artisan Bread Limited - Registered in England and Wales
Company registration number: 0400 3981
VAT number: 770 1732 4300